iOS Development Blog

iOS Design Decisions - Part 3

So you've released your first app, everything is going great and ready to start a new project and close this iOS chapter in your life...

Hold on just a second, come back down to earth and lets think about this. You just released a piece of software that users are now installing, using enjoying, getting frustrated with and everything else you can imagine. These people are going to be emailing you, contacting your support email address or website.



Customer relations is a huge part of being successful in the iOS market, competition is fierce and you need every edge you can get. I make it a point to reply to anyone to contacts me through my website http://www.pescribe.com within 4 hours of receiving the email. Just a simple:

"Hello I received your request and I'll be processing it soon."

You'll soon get good ratings and reviews from users, suggestions will be coming in for features, changes. Implement these! if the user is willing to make suggestions they like your app enough to use it on a daily basis. Make these changes!

This will also show future buyers that your software is not just a one and done. You can also reward feature requests or bug reports will promo codes for your app or a different app you might have. Chances are they have a friend who wouldn't mind a copy.

Morale of the story here is listen to the community and users buying your app. They're the ones who use it, give them the features they want and you'll succeed.


Cheers,

Corey